Terms and Conditions

This website is operated by Natural Nutrition SpA, Rut Nr. 76.381.181-6 with office at San Antonio km 2.0 interior Los Angeles, Biobio region, Chile. Hereinafter "Nanuva". Throughout the site, the terms "we", "us", and "our" refers to Natural Nutrition SpA.

NNatural Nutrition SpA offers this website, including all information, tools, and services available. On this website, the user is conditioned to accept all terms and conditions policies stated here.

By visiting our site or purchasing something from us, you agree to take part of our service and agree to all the Terms and Conditions of Service, including all additional terms and conditions and policies referenced here or available via hyperlinks. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, suppliers, customers, merchants, and/or content contributors.

Any modifications to the site, such as new features or tools added will also be subject to the Terms of Service. You can review the current version of the Terms of Service at any time on this website. We reserve the right to update, change or replace any part of the Terms and conditions of Service by posting updates and/or changes on our website. It is your responsibility to check our website in case there have been any changes. If you use our website or any service following the updating version of these Terms and Conditions of Service you will be accepting those changes.

Please read these Terms and Conditions of Service carefully before accessing or using our website.

ONLINE STORE

By using this site, you declare that you are at least the age of majority in your country, state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit worms, viruses, or any code of a destructive nature.

Failure to comply with or breach of any of these Terms will result in immediate termination of your Services.

USER REGISTRATION

To make purchases on our website, it will be necessary for you to register, providing personal information such as your name, email, phone number, and delivery address. To keep your data safe, you will be asked to create a password for your subsequent entries. This password is for personal use only and it is your responsibility to keep it secret. In case you forget it, you can reestablish it by selecting the option 'reestablish password". Natural Nutrition SpA assumes no responsibility in case you share this password with third parties.

This registration will be used exclusively by Nanuva, in its customer loyalty program, through which exclusive offers and discounts will be sent to registered customers.

PRIVACY

This website guarantees the safety of your personal information and will not be disclosed to third parties.

Subscription to e-mail newsletters is voluntary and it will be asked at the time of creating your account.

Personal information collected through the website is regulated by our Privacy Policy. 

MEANS OF PAYMENT AND BILLING

All purchases of products and/or services offered on this website may be paid through the Webpay plus system provided by Transbank. Any additional charge or commission that could be charged to your account is the sole responsibility of the transbank payment system.

When you make a purchase in Nanuva. cl, the electronic bill will be sent to the email that you have indicated previously and also will be sent in physical form with your order. This document will show the total value of the purchase and the conditions of your order.

In case of any problem or claim, the receipt will be required as proof of purchase, so it is your responsibility to keep it or back it up if necessary.

SHIPPING

Once we receive your order, we will proceed to ship it within a maximum period of 10 working days, you must take into account that shipping time could be affected by external factors such as geographical location, as well as events or special dates such as Cyberday, Christmas and others.

Products purchased on this site will be delivered to the address you indicate when purchasing. We suggest you verify the address before completing the process to avoid any inconvenience.

The conditions, coverage area, times, and tracking of delivery offered on this site, are the sole responsibility of the Courier service.

PRODUCTS OR SERVICES

Certain products may be available exclusively online through our website. These products may have limited quantities, which could result in a lack or break of stock of all or some of our products, or the temporary discontinuation of the product.

We have tried to show the real colors of our products and images as close to reality as possible, but we cannot guarantee that the screen of your electronic device will show the colors accurately.

If you have any questions or suggestions about our products or require more information about them, as well as if you need a specific product for a project you have in mind, you can write us through our contact form or through our social networks.

We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction. All product descriptions or prices are subject to change at any time without previous notice. We reserve the right to discontinue any product at any time.

PROMOTIONAL PRICES

The prices of the products offered on Nanuva. cl, are valid exclusively for purchases made on this website, which will not necessarily be the same as those offered or published by other NANUVA sales channels.

Discounts, campaigns, and promotions delivered on this site apply only to purchases made through this channel and for specified period of time, which may differ from other sites or sales channels in which NANUVA products are being sold.

In case a product price is published significantly lower or higher than the value corresponding to it and a purchase occurs, we will contact the customer who may be affected to resolve the situation in the easiest and most appropriate way.

All products that are offered by our website may be created, charged, shipped, or presented by other websites and in such cases would be subject to their own Terms and Conditions.

AVAILABLE STOCK

All products offered here are subject to stock availability, we are committed to maintaining the availability of our products, but we are not responsible if there is a lack or break of stock of all or some of our products, which could be affected without notice, due to the availability of fruit with which the market has.

MODIFICATIONS TO SERVICE AND PRICES

Our products may be modified, discontinued, or replaced at any time and without prior notice, so prices or product sales formats may be affected.

It is your responsibility to verify prices before purchasing. And we will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

PRECISE, COMPLETE, AND UPDATED INFORMATION

We are not responsible if the information available on this website is not precise, complete, or updated. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without first consulting for more precise, complete, or upgraded information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information, which is not necessarily current and is provided for reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our website.

USER COMMENTS, SOLICITATION, AND OTHER SUBMISSIONS

If at our request, you submit certain specific submissions (e.g., contest entries) creative ideas, suggestions, proposals, plans, or other materials, whether online, or on any other channel, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use any comments you have submitted to us. We do not have any obligation to keep anything confidential or pay any compensation for it.

We may, but have no obligation to, monitor, edit or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, defamatory, pornographic, obscene or objectionable, or violates any party's intellectual property or the Terms and Conditions of Service.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, use an identity other than a legitimate one, or otherwise mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability with respect to comments posted by you or any third party.

PROHIBITED USES

In addition to other prohibitions as set in the Terms and Conditions of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any regulations, rules, international, federal, provincial or state laws, or local ordinances; (d) to infringe or violate our or any third party's intellectual property right; (e) to harass, abuse, insult, harm, defame, libel, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other malicious code that is or may be used in any way that could compromise the functionality or operation of the service or any related to our website, other sites or the Internet; (h) to collect or track personal information from others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other sites or the Internet. We reserve the right to suspend your use of the service or any related website for violating any of the prohibited use items.

CHANGES TO TERMS AND CONDITIONS

You may review on this page the most updated version of the Terms of Service.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Service by posting updates and changes on our website. It is your responsibility to check our website in case there have been any changes. If you use our website or any service following the updating version of these Terms and Conditions of Service you will be accepting those changes.

CONTACT INFORMATION

If you have any doubts or questions about the Terms and Conditions of Service written here, you can send us your concerns through our contact form or you can write us directly to [email protected]